A Study of Citizen Satisfaction with the Spirit of Innovation and Work Validity of Basic Government Personnel in Shandong Province, China

Abstract

Abstract

This paper aims to study the government personnel and citizen relationship with innovation spirit and their impact on citizen satisfaction. Descriptive statistical analysis is used in this research for a random sampling method with a 2000 population sample from Shandong province, China. The results obtained from descriptive analysis and correlation studies showed significant outcomes and positive relationships among citizens due to policy implementation by government personnel. The effects of this paper offer the value of innovation spirit in residents that help them to be satisfied with government policies and their performance, and these measurements develop citizen satisfaction. This research validates the use of the value of citizen satisfaction that encourages the grassroots of essential government to perform more efficiently for its public under administration.